Most frequently asked questions and answers
Fulfillment takes 2-7 days, then your order is shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days
Canada: 6-12 business days
Worldwide: 10-20 business days
Please note that we do not process orders or deliveries on weekends or holidays.
Keep in mind that during the holiday season, shipping delays may occur as such conditions as severe weather, service interruptions may affect parcel traffic.
Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Once your order has shipped, you will receive a shipment confirmation email that will contain your tracking information.
Go to our Shipping & Returns page for more info.
Or click here to track your order.
The order date is the day you made your purchase. The ship date is the day your item is shipped to you from our warehouse.
We accept Visa, MasterCard, American Express, Discover, PayPal.
No. Refunds are only offered to customers that receive the wrong items or damaged items. Unfortunately, we do not refund orders for buyer’s remorse, either.
Please review our Shipping & Returns page for more info.
Unfortunately no. Rich Port 100 isn’t available in some countries because of legal restrictions or shipping carrier limitations.
For now, Rich Port 100 isn’t available in and doesn’t ship to Cuba, Iran, Crimea, Syria, and North Korea. This list may change periodically.
We’re available to all other countries and ship internationally!
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. You are responsible for these fees. Any fees are paid to appropriate customs agency by the you, the end customer.
Please review our Shipping & Returns page for more info.